Shipping
Shipping is 3-5 days from order payment or sooner if possible. We generally use Australia Post for all shipping and we have no control over any delays once parcels have been lodged with Australia Post. You will be provided with a tracking number so you can check on progress.
Shipping within Australia only is preferred, however if you are overseas, please get in contact to see if reasonable shipping can be arranged.
Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the item/s have been damaged in transit, a claim through Australia Post may be necessary.
Exceptions / non-returnable items
Certain types of items cannot be returned, eg perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
For personalised items, you will be provided with a sample which will need to be signed off by you before the item is produced to ensure any personalised messages or names are correct.
Unfortunately, we cannot accept returns on sale items or for gift cards.
Refunds
Occasions when consumers aren’t entitled to a repair, replacement or refund
Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:
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- they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn’t like the purchase or had no use for it. However, if a business has a ‘change of mind’ policy, they must follow it.
- the problem with the product was caused by the consumer misusing it
- they knew of or were made aware of the problem with the product before they bought it (but they may be entitled to a repair, replacement or refund for a different problem with the product that wasn’t made clear to them before they bought it)
- asked for a service to be done in a certain way against the advice of the business
- the problem with a service was caused by the actions of someone other than the business.
Returns and exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, please contact us at mail@madeinlismore.com.au. Please note that returns will need to be sent to PO Box 7235 Lismore Heights NSW 2480 AU. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method asap after the return has been received. Please remember it can take some time for your bank or credit card company to process and post the refund and we have no control over this process.
